Players have been a little concerned about when exactly mounts would come into play in Diablo 4, as a recent official article stated that we’d have to wait until at least one character has completed the main quest to be able to ride around Sanctuary, but that turned out not to be the case.
Blizzard have since updated said article, stating that mounts will, in fact, unlock after a specific quest during the campaign. While that doesn’t sound very specific, and you might think that the quest could be towards the end of the campaign anyway, considering the way Blizzard President Mike Ybarra responded to a report by Kotaku quoting the original and outdated article, it’s safe to assume we’ll be seeing mounts significantly sooner:
This is not true, the mount is a quest as part of the campaign that unlocks it. It is available at that time, not only after you finish the campaign. The blog this article links from us even says this. https://t.co/NPLtTH2S9J
— Mike Ybarra (@Qwik) April 27, 2023
Ybarra also clarified the earlier tweet:
Clarifying, @Kotaku and others didn’t get it wrong. They reported on the original blog, and we corrected it. Our bad and I didn’t know the original blog was confusing and changed. Didn’t mean to call anyone out. I’ll delete the tweet in a bit once folks see this.
— Mike Ybarra (@Qwik) April 27, 2023
And here’s the updated part of the article:
Mounts (Source)
Unlocked through completing a questline as you progress naturally through the main story campaign, Mounts have an assortment of customization options available to them, such as different types of Mounts, Armor, and Trophies. An example of this is the Cry of Ashava Mount Trophy reward that can be earned from the upcoming Server Slam. These adornments will transform your trusty ol’ steed into one hell of a warhorse. Mount Trophies can be attached to the flank or saddle of your horse. There are dozens of Trophies to be found in Sanctuary.
Once a Mount is unlocked, it can be used in all game modes for any and all characters the player creates.
